FAQ

If you encounter a problem whilst trying to place an online shop order you can contact our Supplies Department at supplies@girls-brigade-scotland.org.uk or by telephone on 0141 332 1765 (pressing Ext 29 when prompted to do so) during office hours (Mon – Fri 9.00 am until 4.45 pm) and we will do everything we can to assist you.

You need to register for the website to do the following:

  • Purchase items from the shop
  • Access content from the Members Area (access to this area will only be given once we have verified that you are a genuine GBS registered member).

The following sections of the website require separate log in details which will be provided to you if appropriate. This content cannot be accessed with your normal website password.

  • Holiday Leadership Pre-Course Training Material
  • Brigader Programme Material
  • GBS Leadership Journey Training Material
  • GBS Queen’s Award site (TBC)

Registering for the Website is easy.

  • Click on this link
  • Enter a Username and an Email address in the form provided
  • Optional: Enter a Company if you are a GBS Member
    • (Important! This is how we verify your status as a GBS member)
  • Click on "Create account"

You should be able to purchase items from the shop immediately. If you are registering for access to the Members Area of the site we anticipate that during weekdays (Mon-Friday, excluding bank holidays) access will be granted (where appropriate) via email within 24 hours of you submitting your request. If you have not received a verification email from us within this time frame then please contact us via enquiries@girls-brigade-scotland.org.uk or by telephone on 0141 332 1765 and we will do everything we can to assist you.

Please note that if you register during the weekend or on public holidays you will experience a longer delay in your account being granted the permissions that are required to access the Members Area.

If you have forgotten your username you can insert the email address that you used when registering for this site into username field during the login process instead. If you have forgotten your email address please contact us via enquiries@girls-brigade-scotland.org.uk or by telephone on 0141 332 1765 and we will do everything we can to assist you.

If you have forgotten your password please follow the steps below to reset it:

  • Click this link
  • Enter your password and solve the captcha
  • Check your email for an email with a one time link that will allow you to reset your password
  • Fill out the form with your new password

If you have completed this process and are still having issues accessing your account please contact us using the contact information above and we will do everything we can to assist you.

We currently use PayPal to process our payments in the shop however you do not need to have a PayPal account to use this service as credit and debit card payments are also accepted. The following payment methods are currently accepted for online orders within our shop:

  • PayPal
  • MasterCard
  • Visa
  • Visa Debit
  • Maestro

Yes, during the checkout process you will see an option to opt out of paying postage and to “collect from HQ” instead. If you select this option you can collect your order from our Supplies Department at The Girls’ Brigade in Scotland Headquarters, 11A Woodside Crescent, Glasgow, G3 7UL.

Please note that we do not have a shop at these premises and due to strict licensing rules we can only allow pre-ordered items to be collected from our premises on Tuesdays between 12.00 noon and 2.00 pm. Please also note that in order for your items to be ready for collection we MUST recieve your completed online order no later than 4.45pm the previous Friday.

The Girls' Brigade in Scotland All rights reserved | Company Reg. No. 332331 | Registered Charity No. SC010980