Returns Policy

What can I return?

You may return all items sold by the GBS shop so long as they are complete, in their original packaging, are undamaged, unused and are in a resalable condition.  The GBS Shop will accept returns for an exchange or full refund within 21 days of delivery of the items.  Please however note that we cannot provide paid postage for any items to be returned.

 

When will I get my refund?

Most refunds are fully processed within 3-5 days of the returned items being received and checked by the GBS shop.  Please however note that it may take an additional 5-7 business days for the refund to display on your payment card statement.  Refunds will not be processed in the normal time frame during our Christmas and summer closed periods - please refer to the main GBS site for dates and further details.

 

Does the GBS shop offer replacements or exchanges?

Yes, we do.  If you receive a damaged or defective item, we'll send you a replacement of the same item upon receipt of the broken goods.  If you'd like to exchange an item for something else, you can change this for a different size or colour or for another item of the same value so long as the items being returned are complete, in their original packaging, are undamaged, unused and are in a resalable condition.

 

How will my refund be issued?

Most refunds are issued based on the payment method used at the time of purchase.

 

Your rights

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive your purchased items.  To exercise your cancellation right please contact our Supplies Manager at supplies@girls-brigade-scotland.org.uk or by calling 0141 332 1765 (Ext 29).

As well as your statutory cancellation rights described above, you can return items from the GBS shop within 21 days of receipt of the products providing they are complete, in their original packaging, are undamaged, unused and are in a resalable condition.  To return an item please contact our Supplies Manager at supplies@girls-brigade-scotland.org.uk or by calling 0141 332 1765 (Ext 29).

The Girls' Brigade in Scotland All rights reserved | Company Reg. No. 332331 | Registered Charity No. SC010980